Lead quality
New → Routed → Sent → WonPHI-aware · HIPAA Compliant · multi-CRM
Audience Manager
Lead Routing, Reporting & Audience Activation
Audience Manager sits between every inbound inquiry and the office that can take it. Leads are ingested once, routed by rule, dispatched to the CRM of record, reported with an audit trail, and activated as privacy-safe hashed audiences across platforms like Google, PubMatic, Meta, and TikTok—without ever exposing raw PHI to the public web.
0+ ▲ 1.5%
Today’s leads0+ ▲ 1.5%
CRM dispatch0+ ▲ 1.5%
Franchise offices0+ ▲ 1.5%
CRM destinationsTrusted operations
Complete Visibility Across the Data Flow
Tap or hover each card to see how Audience Manager isolates, routes, and activates customer inquiries without compliance trade-offs.
WWellSky
WHWelcome Home
GGoHighLevel
HHubSpot
KKeap
AAxisCare
SSalesforce
TTableau
fFacebook
♪TikTok
TTopShelfAudience
JJotform
CCallTracking
WWellSky
WHWelcome Home
GGoHighLevel
HHubSpot
KKeap
AAxisCare
SSalesforce
TTableau
fFacebook
♪TikTok
TTopShelfAudience
JJotform
CCallTracking
Platform features
The modules already running in Audience Manager
The staff workspace at crm.abcleadsrouter.com includes these surfaces. This page only describes them.
Data ingestion
Email parsers, webhooks, Jotform, CallTracking, Facebook Lead Ads, and client APIs.
Rule-based allocation
ZIP, agency map, and client-hub assignment instead of forwarding threads.
Automated triggers
Queue retries and event-driven CRM jobs when a lead is stored or a send fails.
CRM sync
WellSky, Welcome Home, GoHighLevel, HubSpot, Keap, and AxisCare status mapping.
First-party activation
Hash audiences for Facebook, TikTok, TopShelfAudience, and white-label platforms.
Campaign insertion
Match a privacy-safe audience to creative and a hashed target URL.
Client lead hubs
Manual entry, CSV import, and outbound CRM per brand.
Reporting & Tableau
Web reports, CSV, dashboards, and a Tableau connector with date windows.
Salesforce
Partner sync and reporting without copying PHI into the public site.
Lead-flow simulator
Practice ingest → Audience Manager → CRM with demo data before anything is live.
Manual parse
Replay an email or webhook and inspect the payload the CRM will receive.
Tickets, chat, presence
Staff workspace tools stay on the CRM host, behind login.
Audience Manager model
The Audience Manager orchestration & dynamic ad activation flow
Audience Manager is a HIPAA compliant healthcare lead orchestration platform that manages the full lead lifecycle between CRM and EHR systems while enabling privacy-safe personalized advertising.
Data ingestion
Normalize incoming lead payloads via email parsing, webhooks, and API integrations.
Rule-based allocation
Distribute leads using customizable, criteria-based assignment logic.
Automated triggers
Execute immediate, event-driven actions.
CRM sync
Maintain bidirectional sync for lead data and activity logs.
First-party data activation
Find opportunities in CRM and EHR and create privacy-safe audiences.
Campaign insertion
Match dynamic audiences to the right advertising creative.
CRM detection
Ingests inbound CRM leads
Creates a rule-based function
Assigns it to the CRM record
Identity matching
Parses CRM / EHR PII and function
Hashes PII for HIPAA-safe use
Matches first-party data to ad IDs
Campaign activation
Links audience to video creative
Generates a dynamic target URL
Website experience
User lands on the target page
Page reads the hashed URL
Personalized experience launches
Chatbot starts a sales script
PHI & HIPAA
Protected health information stays governed
Audience Manager secures sensitive data through role-based access control, automated PHI field classification, application-layer encryption, API masking, and tamper-proof audit trails. Our intake architecture isolates sensitive data by design, ensuring no clinical information or patient identifiers ever touch public-facing trackers.
Access control
Roles, permissions, and super-admin boundaries. Public visitors cannot open reports or PHI screens.
PHI masking
Names, emails, phones, and free-text care notes are masked unless the user has view-phi.
Encryption
Lead PHI fields use application-layer encryption when written through the Lead model.
Audit trail
Web report views, exports, API reads, and CRM dispatches are logged without storing extra PHI in the log.
Integrity
Hashed audiences and webhook tokens keep activation and ingest from leaking raw contact files.
Minimum necessary
Contact on this site is business-only. Operators use Platform Login for the staff workspace.
Client reviews
What operators say about Audience Manager
Contact
Talk with the Audience Manager team
Share a location count and the CRMs you already run. Do not include patient names or other PHI.
Email [email protected]
Operators use Platform Login on the staff host.